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e-commerce case study
Office-Depot.png
Office Depot moves from Lucene to Loop54 in order to eliminate site-search maintenance costs and increase revenue from search visits.
Background
  • The second largest office supplies retailer in the world
  • $135M turnover in 2012 (Sweden)
  • Used a open-source Lucene solution for eCommerce search
Challenges
  • Low findability due to complicated and unstructured product information
  • Complicated industry jargon decreased findability even further
  • Several customer-specific product assortments
  • High maintenance costs for the search engine
  • Conversion rates below target

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Results with Loop54

  • 12% increase in ecommerce revenues within one month
  • 100% reduction in search maintenance costs
  • Higher internal efficiency
  • Faster search response times